I realized that I haven’t posted anything in over a year and a half here, but I’ve definitely been busy! The biggest change is that Pivotal was acquired by VMware a few months ago, and I have moved into the Open Source Program Office as Director of Open Source Community Strategy where I continue to work remotely from my flat in the UK. I love my new job, and I get to work with a bunch of really amazing people! While I haven’t been blogging here, I have written several blog posts on the VMware Open Source Blog about building community and strategy.
I’ve been doing quite a few talks at conferences and other events, including some virtual ones, on a wide variety of topics including community building, open source metrics, Kubernetes, and more. Links to presentations and videos where available can be found on the speaking page.
I’m one of the rotating hosts for the new CHAOSScast podcast where we chat about a wide variety of open source metrics topics. I also wrote a post on the CHAOSS blog with a video that talks about how I’m using metrics at VMware to learn more about the health of our open source projects. If you’re as passionate about data and metrics as I am, CHAOSS is an open source community that welcomes contributors of all types, and it’s a fun group of people, so you should join us!
I’ve joined the OpenUK Board of Directors to help promote collaboration around open technologies (open source, open hardware, and open data) throughout the UK. We have weekly presentations that are free for anyone to attend every Friday, and we’re always looking for volunteers who want to help out on a wide variety of committees.
There are also a few other miscellaneous things that I’ve done recently:
I hope to see all of you around the internet, and maybe we’ll even be able to catch up in person after this silly pandemic is over!
It can be all too easy for community managers to fall into the day to day routines of managing your community without spending time on planning and strategy to make sure that you are heading in the right direction. All of those daily responsibilities and urgent requests are usually a full time job, which leaves little to no time for reflecting on what works well (or doesn’t), planning improvements, thinking strategically about where the community should be heading and coming up with a plan for how to get there. Many communities tend to slow down during the holidays, so now might be a good time to start!
A few suggestions to get you started:
- Take some time right now to look at what works / what doesn’t, and ask the community what they think.
- Schedule some time on your calendar when the community tends to be less active (for me this is later afternoon after European community members are in bed), and spend a couple hours of focused time devoted to strategy and planning every week until you get a basic plan together.
- Share your objectives and plans with the community and get feedback on them.
- Put some time on your calendar every month or so to take a another look at your strategy and plans to make sure that you are making progress and make any adjustments as appropriate.
Part of a series of community manager tips blog posts.
Photo by Levente Fulop used under the Creative Commons Attribution 2.0 Generic license.
As I work with clients to build online communities, I find that external community sites like Twitter and Facebook are becoming an increasingly important part of the overall online community strategy. As a result, I was excited to read the results of Bill Johnston’s recent Online Community Research Network study on this topic. The study looked at how organizations are incorpating external communities and social media sites in their online strategies. Bill posted more information about the results in his post, but here are a few of the highlights.
Twitter and Facebook are the highest priority external community sites for most organizations followed by LinkedIn. This is consistent with what I have been hearing from clients. My clients also tend to ask about YouTube and occasionally MySpace.
Each organization’s business goals for using external community sites are slightly different, but some of the most important goals included:
- Educate and inform
- Peer-to-peer evangelism
- Retain customers / loyalty
The most surprising part of this research is the number of people who don’t think they need a plan for these efforts. I disagree.
It’s important to approach your external community efforts (including social media) with clear goals and some thought (i.e. plans) for how you want to approach each site and how everything fits together. The plan should include objectives along with roles and responsibilities that clearly outline who will update each site, how often, and with what content. Without good planning, your corporate presence is likely to look either disorganized and scattered or abandoned and barren.
I think this helps highlight the difference between knowing how to use communities and social media for personal pursuits and knowing how to engage in them to meet the specific objectives of an organization. I don’t have a plan for how I use social media in my personal life, but I do work with clients to help them put together strategies, plans and content roadmaps for using external online community sites. If you don’t already have a plan for your external online community engagement, you should find someone (internal or external) who has experience building corporate online community strategies and plans to help you get organized. You don’t need to spend months on the plan, and it doesn’t need to be a 100 page document, but you should have some kind of written plan.
Does your organization have a plan for your external community efforts?