Category Archives: collaboration

collaboration, community

Connect! A Guide to a New Way of Working

I just finished Connect! A Guide to a New Way of Working by Anne Zelenka. Connect is all about web workers, those people who spend all or part of their time working remotely over the web either as telecommuters, freelancers, or some other online working arrangement. When I was at Compiere, I spent about 6 months working remotely, and I could have used a book like this. Based on what I learned from my experience, this book was right on target and offers great advice to people interested in working over the web with good coverage of both the good and the bad aspects. While the flexibility was great for me, you can go a little stir crazy, and Anne has a lot of ideas to help minimize the issues inherent in working from home.

In addition to the basic information about web working, some of the related ideas in the book really helped define some of what I have been noticing over the past couple years that seem to he changing the way people work. Anne makes a great distinction between knowledge work and web work. With knowledge work, the focus has been on the corporation, proprietary technologies, desktop tools, and knowledge, but in contrast, web work is focused on individuals, open technologies, web tools, and relationships. When I was at Intel, the focus was more on knowledge work, but I am noticing that at Jive, the focus is on web work as Anne defines it with collaboration, openness, and relationships being of utmost importance. As an community person, I am definitely more suited to the web work model.

Busy vs. bursty is also a common theme throughout the book. Busy work is based on work hours, email, company relationships, inflexible long-term planning, and web surfing as a time waster, while bursty work is about getting the job done regardless of hours worked, collaboration tools instead of email, relationships that are broader than just your company, agile planning, and web surfing as fuel for ideas. This isn’t to say that you can replace all of the busy work with bursty work; you still need some amount of busy work to get through the tedious, but necessary tasks. However, bursty work also has a place, and again it tends to be more in the style of how we work at Jive and is more suited to my personal style of working.

I will admit to skipping over a couple of sections, like technology recommendations for home work systems, since I have an in depth knowledge of some of these topics based on my recent experiences as a web worker. Even if you aren’t a telecommuter or freelancer working mostly over the web, I still recommend the book and Web Worker Daily, the companion web site. It has a lot of interesting ideas for how work is changing as we move more and more of our lives online.

clearspace, clearspace x, collaboration, community, ignite realtime, jive software, jivespace

Clearspace: Best Community Software Award from InfoWorld!

w00t! Jive Software’s Clearspace X just won the Best Community Platform award from InfoWorld! You can read their full review on the InfoWorld site. This is no surprise to me. We power the 2 communities that I manage, Jivespace and Ignite Realtime, on Clearspace X.

Did you know that you can get a free license for Clearspace X if you are a non-commercial open source project or developer group? This is one of the cool parts of my of my job … I get to give people free software 🙂

collaboration, community, digg, facebook, reputation, social networking, social software, technology

Communities as Games

Social networking sites (Digg, Facebook, and YouTube) can be thought of as games with goals, actions, play, strategies, and rewards. This idea comes from C. Weng’s free e-book, The Web: Hidden Games. On Read/WriteWeb yesterday, Richard MacManus talked about these Social Websites as Games:

The e-book goes on to tell you how to “win” at Digg and notes that “like all games, Digg’s system can be cheated.” It also compares YouTube to chess: “there are an infinite number of ways to win in YouTube but it only occurs under certain conditions. Every single method, strategy, and theory leads back to the essential factor: getting people to view your videos.” And as for Facebook, it is compared to The Sims: “The object of the game is more to monitor or to guide characters in daily life rather than to win at something. There’s no simple goal in sight but it is all about the process of playing.”

(Quoted from by Richard MacManus on Read/WriteWeb)

I think this idea extends past social websites and into communities as well. I recently blogged about using reputation systems in communities with a discussion about people can game community reputation systems. The important thing to recognize is whether people are gaming the system in a productive manner that helps the community or in a destructive way that serves only to clutter the community with worthless chatter that annoys other members.

Thinking about the community as a game where you can accumulate points and status can help the community when members use the points as incentives to post productive content and answer questions from other members. This productive gaming serves to improve the content within the community.

The danger with reputation systems (and social networking sites, like Digg) is when the gaming becomes destructive. In communities, people can post worthless one-line responses to discussions that add nothing to the conversations, but act only to accumulate points. In Digg, people can get together to Digg worthless stories to the home page solely to generate advertising revenue for the owner of the site.

The key, as I’ve mentioned before, is transparency and proactive adjustments. Community reputation systems can be adjusted to help prevent people from accumulating any significant amount of points just for responding to discussions without meaningful content. Digg has continually adjusted their algorithms to help prevent gaming. It is also important to recognize that no technical solution can entirely prevent gaming of reputation systems or social websites. Because you cannot entirely prevent it, transparency is the key to making sure that other people can see which members are gaming the system. As a community member, if I can see that all of Joe’s posts are one line responses of the “great post” or “thanks for the info” variety, I will start to ignore his responses, and if the system lets me block him from my view, I may chose to exclude his responses. On a site like Digg, I may also chose to block stories submitted by a user who always submits stories from a couple of sites (probably his sites).

I like reputation systems and think that they can be used productively in communities if monitored carefully. People are motivated in many different ways. While some community members will contribute freely without any reward for their effort, others will contribute more often if they can see some tangible rewards for their contribution.

Related Fast Wonder Posts:

barcamp, collaboration, collective intelligence, community, conference, JP Rangaswami, speaking, unconference

Everyone’s a Peer. Live with it.

I stole the title of this post from the last two sentences in But Miss, they’re not listening to me, a blog post by JP Rangaswami on Confused of Calcutta.

In his post, JP describes a world where hierarchical command and control structures are being displaced by more democratized networked environments. The days of expert speakers who talk at us while we take notes and passively absorb the information with little or no opportunity for discussion are gradually disappearing.

This post resonated with me and helps to describe my recent thinking about conferences and speaking engagements. I’m finding that I rarely enjoy giving formal presentations where I yammer on and on with a slide deck while people listen to me talk. In these presentations, I don’t get much real time feedback from the audience other than the occasional non-verbal cue (nodding in agreement vs. nodding off, for example), and I learn little or nothing during these presentations.

In contrast, my favorite speaking environment usually happens at unconferences (BarCamp, etc.) where I can lead a lively discussion about a topic of interest by kicking it off with 5-10 minutes of my ideas on the topic and moving quickly to a facilitation role where many people contribute to the discussion. Since each person comes into the discussion with different experiences and diverse views, I learn as much or more from the other people participating as they learn from me.

Panels fall somewhere in the middle depending on the structure. I despise panels where the moderator asks too many questions or where each panel member essentially gives a mini-presentation with little time for audience questions. On the other hand, my favorite panels are similar to my unconference speaking style with a couple of minutes of discussion at the beginning, but opening it up to audience questions no later than in the first 10-15 minutes of the panel. The audience questions help target the discussion to topics that are interesting to the audience, but even more important is what you can learn from the questions being asked. Questions give so much insight into what people are thinking about the topic and what is important to the audience. My Social Networking panel at Defrag was a good example of one that moved into audience questions early, and I think it benefited greatly by the participation.

JP says in his post:

It’s a new world out there. We can’t go around saying “But Miss, they’re not listening to me”. We have to earn the respect of our peers. But remember, in a networked society, everyone is a peer. Your professors. Your children. Your subordinates. Your bosses.

Everyone’s a peer.

Live with it.

(Quote from Confused of Calcutta)

We each come into a discussion with unique and diverse ideas, and we learn by listening and sharing ideas with our peers aka everyone.


Related Fast Wonder Posts:

clearspace, clearspace x, collaboration, jive software, jivespace

Want to Play with Clearspace & Win up to $5000 or an iPhone?

Have you been looking for an excuse to play around with Clearspace? Now is your chance!

You can download Clearspace and get a free 5 user evaluation license to use to develop a kick-ass plugin by Oct. 25th to win all sorts of cool stuff including:

  • iPhone
  • Cash prizes up to $5000
  • Free 25 user license of Clearspace
  • Jivespace T-shirt

More information about the contest is available on Jivespace.

clearspace, clearspace x, collaboration, jive software, lunarr, portland

LUNARR Launch

I attended the LUNARR dinner last evening where they launched the alpha version of their product. It is always nice to see another Portland tech company launch a product!

The answer to the question on everyone’s mind: “Do they compete with Jive Software” is No. We have a large, open collaboration platform, while LUNARR is laser focused on document collaboration, but with a different spin. In Clearspace, people collaborate on documents openly with everyone viewing everyone else’s comments. The LUNARR model is to make the document available to select people, but the discussions / comments on the document are more private (like an email back channel for every document.) What they have is pretty cool, but it is a very different model.

I was talking about them with Selena over lunch, and she thought it would be great for the education market. Because you control the document and the email back channel associated with it, I could see students and teachers using it for assignments. For example, a student completes the first draft of a paper, uploads it to LUNARR, gets feedback from the teacher, makes revisions, gets more feedback and eventually a grade. Later, the students can share the final paper with the rest of the class while the back channel with the teacher feedback / grades stays private.

I also think this is a great solution as a light weight way to share a few documents with friends, co-workers, contractors, etc. If you do not want discussions, blogs, and other features that come with a full collaboration platform (like Clearspace), the LUNARR solution would be an easy way to collaborate on documents.

You can learn more about them on their site or in this article

I also have a few invites – drop a comment here with your email address if you want an invite to play with their application.

collaboration, jive software, lunarr, portland

LUNARR Coming out of Stealth Mode on September 17

Another local Portland collaboration company, LUNARR, is coming out of stealth mode with a product demo / networking event on September 17th at CubeSpace. The Japanese founders have promised to have Japanese food and drinks at this free event. If you want to attend, you can RSVP on Upcoming.

I hear you asking the question, “Hmmmm, another Portland collaboration company; wouldn’t they compete with Jive?” To be honest, I’m not sure yet, but I think that the competition between the two companies is minimal, since we seem to be focused on slightly different aspects of collaboration. From the minimal pre-launch information on the Lunarr website, they seem to be focused on document collaboration and projects, while Jive’s focus is on providing a broad collaboration suite with forums / discussions, wikis, and blogs along with our realtime collaboration (XMPP-based instant messaging) platform. While Jive provides a broad collaboration suite, LUNARR seems to be laser focused on serving a specific niche, and I suspect that there is plenty of room in this market for both solutions!

Please keep in mind that I am working with limited information, so most or all of the above could be incorrect. Anyway, I will be there on the 17th to learn more!

collaboration, community, conference, dawn foster, sxsw

Want to see me speak at SXSW?

SXSW has released their annual panel picker application. I submitted 2 sessions:

If either of these sessions sound interesting to you, please cast your vote for them.

If you plan on attending sxsw, I encourage you to vote for the sessions that you find interesting. I love conferences that give us, as participants, the ability to participate in the selection process.

UPDATE: I forgot to mention that I will also be part of the “Hottest Babes in Open Source” panel with Silona Bonewald, Tara Hunt & Erica O’Grady (if it makes it through the panel picking process!)

art of community, clearspace, clearspace x, collaboration, community, dawn foster, jive software, open source

Jivespace Launches!

Wondering what I’ve been doing in my first 2+ months at Jive Software?

Answer: Launching our new developer community, Jivespace.

The best part? We used our own Clearspace X product to build the collaborative elements of the community (discussions, wiki docs, blogs, etc.)

Don’t forget that I can also give away free copies of Clearspace for open source projects and developer user groups!

art of community, collaboration, community, General, O'Reilly, open source

Community Building and Free Documentation

Andy Oram conducted an interesting survey to answer the question, “Why Do People Write Free Documentation?” I was a bit surprised by the top result: community building.

As a community manager, I love to see that people are contributing documentation to projects as a way to help build the community. This also emphasizes a point that I have made several times during speaking engagements when people ask about motivation for contributing to communities or open source projects. My answer is always something like this, “Like any diverse groups of individuals, motivations for contributing will vary widely depending on the individual. Some people use it as a learning experience, some want fame (rockstar mentality) or other reputation building, some do it to help others, …” While community building is at the top of the list, the other motivations follow very closely behind: personal growth, mutual aid, gratitude, support, reputation, and more. Although this survey is focused on documentation, it still helps validate the idea that the motivations of individual community members are diverse.

As a community manager, I almost wish that there was a clear winner in the survey with one motivation standing out high above the others. It would make my job easier. Since no one way of encouraging people to participate within a community will work for every member, we sometimes have to get creative.

The survey is a great read for anyone interested in motivation within communities.