Blogging Elsewhere

Here is this week’s summary of links to my posts appearing on other blogs:

GigaOM’s WebWorkerDaily*

Intel Software Network*

The Crazy Neighbor*

If you want a feed of all of my blog posts across multiple sites, you can also subscribe to my über feed.

*Disclaimers:

  • GigaOM’s WebWorkerDaily: I am a paid blogger for the GigaOM network.
  • Intel Software Network: I provide consulting services to Intel, and these blog posts are one part of my consulting engagement.
  • The Crazy Neighbor: This is a Fast Wonder LLC venture.

SXSW Interactive Party at Beer and Blog

Are you going to Austin for SXSW Interactive in March? Not going, but wish you were going and want to hang out with other geeks? Want to learn more about SXSW so that you can go next year? If the answer to any of those questions is yes, you should join us at a special pre-SXSW party at Beer and Blog on Friday, February 26th from 4pm – ??.

Since this is a community organized event, you’ll be buying your own drinks, but it will be just as fun! We’ll be pairing up with Portland Beer and Blog for this event, and it will be a great opportunity to chat with others about sxsw. We can find out who else is going and talk about ways to stay in touch at the event. If you are new to sxsw, you can get some tips from the experienced attendees. SXSWi is my favorite large tech event held every March in Austin, TX. SXSW is also referred to as spring break for geeks, not that I expect the parties to sway your decision to attend (*cough*).

The Details:
Friday, Feb 26, 2009 from 4:00pm – ??
Green Dragon Bistro & Brewpub
928 SE 9th Ave, Portland, Oregon 97214
RSVP on Upcoming

Reflecting on Shizzow

shizzow_colorAs many of you know, I was the community evangelist and one of the co-founders of Shizzow, a location-based service designed to help you find and hang out with your friends. Last week we made the difficult decision to shut down the company behind Shizzow and let it live on as a side project for Mark Wallaert while Ryan Snyder and I officially moved off of the project. The sad reality is that the number of users were dwindling, and we had little time to devote to Shizzow, so we thought this was the best option for everyone involved. I wanted to spend a few minutes reflecting on Shizzow and what I learned from it.

First, I want to make it clear that I do not regret a minute of the time that I put into Shizzow. It was an incredibly fun project, and Mark and Ryan were amazing people to work with. We had an amazing community of users here in Portland, and I met so many new friends as a result of my work on Shizzow. I also learned quite a bit throughout this process, and the time that I spent on Shizzow was worth the education I received as a result.

There are a few things I would do differently if I had to start over, even if some of these things go against traditional business advice:

  • Spend less time and effort focused on the business during the early days. Having a business model, financial projections and a VC pitch isn’t worth much without users. Focus on the users first, and then spend time on the business after you’ve fully validated that you are going to have enough users to turn it into a business. Spending too much time on the business in the very early days leaves less energy for the product. I know this goes against much of the traditional startup advice, but this is critical for people with limited time who are starting something in addition to their regular day jobs.
  • Start small and move up. Shizzow was set up with heavy corporate processes from the start. For example, we were a C corp, which involved a lot more paperwork, effort and legal expenses when we could have started as an LLC and moved to a C corp later only if we needed it. Starting with the minimum effort needed to get going and growing as needed would have been a better choice for us.
  • Fast is better than perfect. Shizzow was built to scale to hundreds of thousands or millions of users, which made for a rock solid product, but it also took too much time. As a result, we entered a little too late in the game. In the future, I’d focus on getting something out early and worry about scalability later as needed. Don’t get me wrong, the product should be built on an architecture that is capable of scaling to large numbers of users, but you don’t need to start optimizing for them until they start to materialize.
  • Have better plans for growing the user base. We definitely underestimated the difficulty in growing our user base outside of Portland. We should have spent more time on outreach to people outside of Portland and making it easier for new users to get started with Shizzow.

There are also a few things that I wouldn’t change:

  • Start with great people. I love working with people who are smart and fun to be around, and I had a great time working with Mark and Ryan. I learned new things and have new friends as a result of Shizzow.
  • Focus on community. We had a great community of users in Shizzow, and we spent a lot of time fixing bugs and making changes based on the community feedback. We also had a great community of developers who spent countless hours hammering on the API and attending our regular developer meetups over drinks at the Green Dragon.

I thought it was important to spend a few minutes reflecting publicly about my experiences with Shizzow in the hopes that other people can learn from it as well. While it’s always a little difficult to let go, I think it was the right time.

A heartfelt thank you everyone who used Shizzow and supported us over the past year. Finally, a shout out to the person who created this video. I love it!

Consequences of Forrester Limiting Analyst Blogging Activities

ForresterForrester has recently made a decision to limit blogging activities by analysts to Forrester branded blogs for any topics related to their research coverage area. Forrester analysts can continue to blog about vacations or other personal topics on their own blogs, but they will only be able to blog on the Forrester website for topics that they also cover as part of their role as a research analyst.

SageCircle has a more in-depth analysis of the issue, including an official statement from Forrester. According to SageCircle:

“Forrester CEO George Colony is well aware of that savvy analysts can build their personal brands via their positions as Forrester analysts amplified by social media (see the post on “Altimeter Envy”). As a consequence, a Forrester policy that tries to restrict analysts’ personally-branded research blogs works to reduce the possibility that the analysts will build a valuable personal brand leading to their departure. In addition, forcing analysts to only blog on Forrester-branded blogs concentrates intellectual property onto Forrester properties increasing the value of the Forrester brand.”

“Because there are relatively few analysts at Forrester and large firms that have personally-branded research blogs, this new policy will likely have relatively little short term impact. However, policies like this might hamper future analyst recruiting efforts limiting the type of individuals wanting a job at a firm.” (Quoted from SageCircle)

Given the current economic situation, I agree that this decision is unlikely to have much short-term impact on Forrester, but the long-term effects could be devastating. I suspect that several of their analysts will leave over this decision, although they may wait until the economy starts to improve before making the jump. I also think that they will have a hard time recruiting top talent. Very few people who have built active blogs in their areas of expertise will be willing to give them up. I know that I would never consider working for Forrester under these restrictions.

With that said, I understand why Forrester is making this decision, but I don’t agree with it. I suspect that it is in part an overreaction to several recent high-profile departures from Forrester, including people like Jeremiah Owyang and Charlene Li. While the desire to have all of the content written by Forrester analysts in one place is understandable, there are other ways to pull in the content than by limiting blogging on other websites.

I have been reading Jeremiah’s blog for a long time, and I frequently ran across Forrester research through his blog that I might not have found otherwise. Allowing people to continue to blog in places where they already have a following drives more people to Forrester’s research. Yes, their analysts continue to build a name for themselves, which also reflects positively on Forrester, but they also provide valuable exposure to the research outside of Forrester’s traditional channels. Dennis Howlett at ZDNet provides some more insight into the value that bloggers with an established following brought to Forrester in increased revenue over the past year or so.

It was interesting to read Augie Ray’s perspective. He recently joined Forrester as an analyst, and here are a few of his thoughts on the issue:

“Am I thrilled at the prospect of giving up Experience: The Blog, my personal/professional blog?  Well no—it’s become part of my digital identity and represents thousands of hours of time and effort.  But I also understand Forrester’s reasons for the changes.  There are obvious benefits to the company of aggregating intellectual property on Forrester.com, including Search Engine relevance and creating a marketing platform that demonstrates the breadth and depth of analysts’ brainpower and coverage.”

“I’ll be sad to see Experience: The Blog go, but I’m also looking forward to digging into the new Forrester blog platform.  There, I will continue to do what I’ve been doing for years on my personal blog:  Sharing news, offering insights, connecting with others, asking for input, and—most importantly—continuing to build my reputation within my field.” (Quoted from Experience: The Blog)

This decision is generating some high profile criticism, and I hope they reconsider this decision. These types of restrictions just aren’t practical in today’s environment where our jobs and personal lives are becoming blended, particularly through social content on blogs and Twitter.

Recent Links

Here are a few interesting things from this week that I wanted to share …

Gartner Reveals Five Social Software Predictions for 2010 and Beyond

Few Companies Have Policy for Employee Use of Social Networks

Filtrbox Plus Jive: Like Peanut Butter and Chocolate

The Social Customer Will Be Mobile

Mobile Internet Market to Eclipse Desktop Internet

Minding the Gap

Stanford Social Innovation Review: The Effects of Joining the Conversation

A beginner’s guide to building a presence on Twitter

Social Customer Case Study: OK Labs Hits 150% of Customer Community Target

Right and Wrong of PR Pitches

6 Ways To Spread Thought Leadership Content (Without Blogging)

Random rules for ideas worth spreading

You can find all of my links on Delicious.

Blogging Elsewhere

Here is this week’s summary of links to my posts appearing on other blogs:

GigaOM’s WebWorkerDaily*

Intel Software Network*

Legion of Tech*

The Crazy Neighbor*

If you want a feed of all of my blog posts across multiple sites, you can also subscribe to my über feed.

*Disclaimers:

  • GigaOM’s WebWorkerDaily: I am a paid blogger for the GigaOM network.
  • Intel Software Network: I provide consulting services to Intel, and these blog posts are one part of my consulting engagement.
  • Legion of Tech: I am a board member of Legion of Tech (a non profit organization)
  • The Crazy Neighbor: This is a Fast Wonder LLC venture.

Recent Links

Here are a few interesting things from this week that I wanted to share …

The Importance of Active Community Management – Proved With Real Data

Give yourself the best chance of community building success

Simple Tactics To Encourage Your Members To Talk More

Blogging Businesses Experience 126% Higher Lead Growth Than Non-Blogging Businesses

Behind SEGA’s Free Stuff Friday – Online Community, Social Media Strategy

The Socialization of Email Marketing

Boom Time in Second Life

Who is the ME in Social Media?

Follow changes to any website (create a feed)

The Writing Practice

Baby Boomers Get Connected with Social Media

You can find all of my links on Delicious.

Blogging Elsewhere

Here is this week’s summary of links to my posts appearing on other blogs:

GigaOM’s WebWorkerDaily*

Intel Software Network*

The Crazy Neighbor*

If you want a feed of all of my blog posts across multiple sites, you can also subscribe to my über feed.

*Disclaimers:

  • GigaOM’s WebWorkerDaily: I am a paid blogger for the GigaOM network.
  • Intel Software Network: I provide consulting services to Intel, and these blog posts are one part of my consulting engagement
  • The Crazy Neighbor: This is a Fast Wonder LLC venture.

WebVisions 2010: Monitoring Online Conversations with Free Tools

WebVisions SpeakerI am excited that I will be presenting at WebVisions again this year with a talk on Techniques for Monitoring Online Conversations with Free Tools. I’ll talk about the latest free tools and advanced techniques for monitoring online conversations across the social web to help you quickly and efficiently find information about people mentioning your organization or competition as well as finding information about general topics that interest you.

This is the 10th year for WebVisions, a three-day conference that explores the future of Web design, technology, user experience and business strategy from May 19 – 21, 2010 at the Oregon Convention Center.

They are still working on speakers and agendas, but here are a few speakers that I am already excited about!

  • Merlin Mann: Keynote (oooh, I hope he talks about Inbox Zero!)
  • Adam DuVander on mapping and location
  • James Keller and Raven Zachary on iPhone apps
  • Christian Crumlish and Erin Malone on designing social experiences
  • Tom Hughes-Croucher on web APIs

It’s a great conference, and the conference fees are really reasonable starting at $225 if you register before March 31 (less for students). It’s also a great excuse to visit Portland, OR in the spring!

Today is Community Manager Appreciation Day

Community Manager At Work
Community Manager At Work

First, I wanted to thank Jeremiah Owyang for being the ultimate community manager by putting together a framework for Community Manager Appreciation Day and organizing the rest of us to help get the word out and support the effort.

Community Manager Appreciation Day will be the 4th Monday in every January, and it’s a great excuse to and recognize the contributions and thank those people who are managing your online communities and social programs. These people work tirelessly on behalf of your organization and much of what they do happens behind the scenes and often goes unnoticed by management and community members alike. Have you ever wondered who answers all of those questions, cleans up after spam attacks and makes sure that the community runs so smoothly that you never need to think about it? There is probably someone acting as community manager regardless of their official title within your organization.

The role of community manager can be a tough one. They face challenges from within the organization to justify the ROI and drive programs needed for the community while at the same time being beat up by spammers or demanding community members who want more. To top it all off, this isn’t a 9 to 5 job where the community shuts down from 5pm to 9am, so community managers often need to jump into the community during their off hours to resolve issues. Despite all of these challenges, the role can also be rewarding and fun, which is why so many of us choose this profession.

Here are a few of Jeremiah’s suggestions for recognizing your community manager:

  • If you’re a customer, and your problem was solved by a community manager be sure to thank them in the medium that helped you in. Use the hashtag #CMAD.
  • If you’re a colleague with community manager, take the time to understand their passion to improve the customer –and company experience. Copy their boss.
  • If you’re a community manager, stop and breathe for a second, and know that you’re appreciated. Hug your family.

Have you thanked your community manager today?

Supported by Bill Johnston, Connie Benson, Rachel Happe, Jake McKee, Sean O’Driscoll, Lane Becker, Dawn Foster, Thor Muller, Amy Muller and Jeremiah Owyang.

Photo by Aaron Hockley of Hockley Photography

Open source, research, and other stuff I'm interested in posting.