Category Archives: new media

collective intelligence, community, conference, new media, news, social networking, social software, sxsw, twitter, web 2.0

Mobile Twitter

I’ve been using Twitter both on my computer on my and phone for a while, but the user experience of the phone has been a bit rough.  One option is to turn on text messages and be interrupted by your phone every time a friend Twitters.  Another option was the use the standard web interface, which required lots of scrolling and painfully slow load times.

Now Twitter has just released m.twitter.com.  It’s very simple, clean, and easy to read on the phone.  I think I’ll like using Twitter on my phone even more with this release.

Twitter is one of those services that people either love, hate, or can’t see the point.  I’m in the “love it” camp.  It’s a great way to keep up with friends.  I like knowing what new app or gadget Josh Bancroft or Chris Messina are testing. I also get great lunch suggestions from people like Raven Zachary.  The best use of Twitter is at big events where you can learn which session, party, speaker, etc. really stinks and which ones are a must see.  At sxsw, Chris Messina organized an OpenID meetup primarily over Twitter. News also spreads quickly via Twitter, and I frequently see breaking news on Twitter before other mainstream media sources. The best part is that you get this information quickly and easily from your community of friends, acquaintances, and coworkers.

blogs, infoworld, new media, news, podcast, rss

News: Online or Print Format?

InfoWorld announced today that it is folding the print magazine to focus on events and online content. I think this is a good move for InfoWorld, and it made me think about how I personally use online and print content.

I still subscribe to several magazines, and it is a great format for anything that is not time sensitive – cooking, business analysis, etc.; however, I gave up my print copies of technology trade magazines and other news sources long ago in favor of online access facilitated by RSS feeds (official news sources, blogs, and podcasts). Technology moves way too quickly to be suited to longer lead time print format publications. Even articles in daily newspapers are usually out of date by the time the print version arrives on your doorstep.

Most of my daily news comes from podcasts, which I listen to during any downtime activities (getting ready for work in the morning, doing dishes / laundry, grocery shopping, driving, and much more). Podcasts are an ideal news format for me, since I can get quick snippets of news from NPR, New York Times, Wall Street Journal, CNET, InfoWorld, … If I need more details on any story, I can always check my RSS feeds or Google News to find a few in depth articles with more information.

Over time, I think that we will start to see news moving away from print sources in the direction of online content. Like with the InfoWorld example, this will happen first for technology publications. Although most newspapers have embraced online content, Newspapers will be one of the last to move their news to an online-only format. They are still the best source of news in rural areas and other places where access to the Internet is more difficult and for older readers who may never be comfortable using the Internet as a primary source of news. I could even see newspapers gradually shifting more of the news content onto the Internet while focusing the print version on news analysis, lifestyle (fashion, cooking, travel, etc.) and other features (comics, crossword puzzles, etc.) I still think that magazines have their place, but not as a primary source of news.

journalism, new media, second life, web 2.0

Troubling Trend in the Virtual World

Those of you who regularly read this blog know that I am a huge fan-girl for web 2.0, online communities, and social interactions. I am also known to occasionally hang out in Second Life, and I think that virtual worlds hold tremendous potential from a community standpoint and from a corporate marketing standpoint.

However, I am a bit troubled by the recent trend of making corporate announcements and holding Q&As in virtual worlds like Second Life with no alternate means of participation. Sun hosted a Q&A in Second Life to talk about the open source Java announcement yesterday. This morning, Dell held an invite only press event to announce a new Second Life island where people can buy real world Dell PCs or virtual PCs for their avatars to use. Holding press events in Second Life sounds like a great idea until you consider the realities of Second Life:

  • Not everyone has a Second Life account

  • Many people do not know how to navigate within the virtual world to effectively participate in the event.

  • Most laptops (and some desktops) do not have the horsepower required to run Second Life.

Frustrating the press is probably not the best way to promote a new product. At least one journalist (according to TechCrunch) passed on the opportunity to attend the Dell announcement, since it was not worth the hassle. Allison Randall at O’Reilly had issues running Second Life on her laptop where “only half the avatars at the event and on stage were rendered (leaving me the interesting task of trying out “empty” seats to figure out which were actually empty and which were occupied by invisible avatars)”

I do think that these two examples are significant, and I am impressed by Sun’s and Dell’s ability to embrace new opportunities; however, the execution of these events was not ideal. Dell probably should have done a traditional press event with minimal information to generate some awareness and excitement followed by a Second Life event providing more detail to the residents. The reality is that the intersection between the press and Second Life users are probably fairly small, so the press might not be the best virtual audience. In general, companies should consider providing real world information using real world events while providing information relevant to Second Life residents within the virtual world.

barcamp, blogging, community, conference, foo, new media, podcast, rss, technology, web 2.0

Why Attend Conferences? AKA Time for a Change

The buzz around the Web 2.0 Summit this week got me thinking about why we attend conferences in today’s world of near constant connectivity and information overload. I remember listening to TWIT sometime around CES when Dvorak talked about how he was “virtually”attending CES. He had decided to skip the travel and follow the news coverage virtually rather than physically attending the event. With thousands of other journalists in attendance, Dvorak decided that having one more technology reporter on the show floor was not a good use of his time.

Before every company had a website, before bloggers, and before RSS readers, we attended conferences because conferences were the primary mechanism for learning about new technologies. Now, we can read our favorite blogs, newspapers, and trade magazines from the comfort of our couches in our pajamas with wireless laptops. With so many great summaries of every conference appearing online and bloggers posting live updates whenever someone important sneezes, the need to attend conferences to gather information is greatly diminished.

Historically, we also attended conferences to hear the experts speak on relevant topics; however, podcasts are making conference keynotes, sessions, and even panels less relevant. I admit to being a podcast addict. I typically subscribe to more podcasts than any one human being could possibly process, but it does give me the opportunity to pick and choose based on my current interests. I regularly hear interviews with open source experts on FLOSS Weekly and the O’Reilly Foo Casts, web 2.0 experts on TalkCrunch, and a little bit of everything related to the tech industry from TWIT and PodTech. I do not need to attend a big conference to hear the experts and their latest ideas about technology.

Conferences have also become a mechanism for corporate PR and product launches designed to capitalize on the topical buzz around the time of a big conference, but in reality, the press releases and launches tend to get lost in the noise with dozens and even hundreds of press releases crammed into just a few short days. This is also a holdover from the days when people attended conferences to learn about the next new thing, and corporate types have the conference press release machine in motion.

I am not saying that we should stop attending conferences; however, our reasons for attending have changed over time. I currently attend conferences mainly to hold meetings with customers / partners and network with other smart people to generate new ideas and new ways of thinking about the tech world. The customer meetings and networking usually happen outside of the traditional conference format as lunches, dinners, and informal hallway conversations. Typically, I can learn more by spending 10 minutes in a hallway chat with someone than I can learn in an hour long conference session. Conferences are a great way to gather a whole bunch of experts and those wanting to learn more about a topic together in one place to facilitate learning and the sharing of new ideas and thoughts.

I am starting to wonder if technology conferences are due for a change. Maybe fewer talking heads and fewer keynote sessions with a larger number of small discussion groups giving people an opportunity to share ideas. I am also becoming a fan of the “un-conference” format popularized by FooCamp and BarCamp, which provide a framework for a conference where intimate discussions can be more easily organized; however, I do not know how well the un-conference format would scale when you get larger numbers of attendees. I recently had a discussion at a party with Identity Woman aka Kaliya who is an advocate for a hybrid approach like the un-conferences, but with a little more structure to keep people on track.

I am not quite sure if there is an “answer” to the conference dilemma, but I suspect that the time is right for a broader change in how we organize and attend technology conferences.

blogging, censorship, journalism, new media, O'Reilly

Censoring the Blogosphere: The Right and Wrong Ways to Respond to Criticism

We know that the world of media has been evolving as bloggers become more prevalent, and our methods of interacting with the media must also evolve with these changes. Some blogs (TechCrunch, Engadget, The Huffington Post) have become more popular than many traditional media sources, but many people are struggling to adapt to interacting with the blogosphere.


An example from the Washington Post about how NOT to respond to a blogger caught my eye this morning:

“Memories fade, but the Internet is forever.

Murry N. Gunty found that out the hard way this summer. Well known among Washington financiers, the head of Milestone Capital Management LLC ran afoul of bloggers for an attempt to censor a Web article about a 1992 incident in which he manipulated the election for officers of the Harvard Business School’s Finance Club.

…

The Harvard flap seemed like ancient history until Silicon Valley entrepreneur Mark Pincus — no relation to Gunty’s business partner — resurrected it.

…

‘I have nothing personal against the guy at all,’ said Pincus, whose original post included numerous disparaging personal remarks about Gunty. ‘I write about ethics all the time. It’s something I’m passionate about. If Murry had responded on my blog, the whole thing would have just ended there.’

…

Gunty or someone representing him sent an e-mail to Six Apart Ltd., the company that hosted Pincus’s blog, asking that the article be changed because it was a violation of privacy.

…

When a Six Apart staffer asked Pincus to at least remove Gunty’s last name from the posting, Pincus responded by posting the request on his blog — escalating the issue beyond corporate ethics to a matter of free speech.” (Quote from the Washington Post)

Needless to say, cover ups and censorship are not an appropriate response to the blogosphere unless you really want the situation to escalate and spiral out of control.

Blogs require a different approach to criticism. Tim O’Reilly’s lynching in the blogosphere over the web 2.0 trademark controversy provide an excellent example of how something can escalate out of control and still be diffused by the right type of response.

The best way to respond is with an honest and thoughtful (not defensive) comment back to the blogger on her blog along with an entry on your blog providing your side of the story. The response needs to come directly from the person (not someone on his staff). In order for this approach to work, the responder must admit to any mistakes and help people understand what was learned and how the situation evolved. This should be followed by clarifying any errors in the original post and next steps that the person is taking in response.

Approaching bloggers on their own terms through comments and posts on your blog create a conversation where the issues can be discussed and explored in the open.

cylon raider, digg, foo, journalism, new media, web 2.0

Saturday Sessions at Foo Camp

Some of the morning was spent on the “Cylon Raider” project, but I attended several very interesting sessions. Here are a few of the highlights (these notes are a bit raw … in other words, forgive the typos):

In Democratization / Disintermediation of traditional media led by Jay & Kevin (Digg)

  • Mainstream media excels in areas where you have limited distribution (only so many people can be invited to White House press briefings, for example).

  • Media is changing and has a symbiotic relationship with the new media. Editors might look at sites like Digg to see user behavior trends and use that as an instant feedback mechanism to direct the edited content. Digg relies on traditional media for much of the content.

  • Competition for advertising dollars is really hitting the traditional media. Local newspapers are losing ad revenue to other advertising mediums – classifieds is where it’s starting, but it is involving into other areas. Bloggers who do reporting rather than relying on mainstream reporting will get more attention (TechCrunch) and more advertising dollars.

  • Opinion pieces and magazines are being eroded by new media

  • New media excels for speed of information vs. the accuracy / fact checking of traditional media.

  • Sites like Digg usually have a self-policing mechanism within the community.

In Passionate users – Kathy Sierra

  • People are passionate about the things they kick ass at, and they have a higher resolution experience – they pick up on things that the rest of us would not (jazz musicians, etc.) We want to create this for our users.

  • It’s not about the tools – it’s what you do with them – focus on the end result, not the tool.

  • Decisions are usually based on emotions – we are just not always rational / logical.

  • Keep users engaged.

  • Don’t want to interrupt the flow of what you are doing – if the software interrupts and become aware of the tool, the flow and outcome are disrupted.

  • Learning increases resolution.

  • If you want the user to RTFM, we need to write a better FM.

  • Pictures and surprises get people’s attention.

Doctor Who vs. Snakes on a Plane: Lessons from Fan Culture for Community Builders. Annalee Newitz

  • Fan culture – free collaborative narratives often incorporating elements of commercial culture.

  • Lessons:

  • Not all fans are good producers of fan culture

  • beaing a fan makes you a better creator

  • communities united around collaborative storytelling can last for an extremely long time.

  • Not all fan culture can be turned into commercial culture

  • communities can be quickly united by satire, but satire doesn’t last

  • “buzzers” do not equal “buyers”

Note: The fan culture session relates back to the passionate users session. Fan culture seems to have some of the most passionate users coming together on a topic. We also had an interesting discussion about how more of these fan communities seem to be based around sci-fi. I’m not sure whether this is because we had a really geeky audience or because people who watch sci-fi tend to be a bit more fanatical than the rest of the population.