I was just reading Richard MacManus’ coverage of Forrester’s recent reports about web 2.0 in the enterprise:
“Forrester Research has just released two reports concerning ‘web 2.0′ in the enterprise. Forrester recently surveyed 119 CIOs on the topic and their answers illustrate what IT honchos want – and don’t want – from social software technologies such as blogs, wikis, podcasts, RSS, social networking, and content tagging.
According to the report entitled ‘CIOs Want Suites For Web 2.0′, the enterprise Web 2.0 market “is beginning to consolidate”. Apparently CIOs have a strong desire to purchase web 2.0 products “as a suite, as well as an equally strong desire to purchase these technologies from large, incumbent software vendors.” 61% of respondents indicated that they would prefer both a suite solution and a large, incumbent vendor. According to the report, “integration issues, longevity concerns, and the occasional lack of polish” are counting against small vendors.” (Quote from Richard MacManus on Read/WriteWeb)
The data is interesting, but I am not sure that Forrester was asking the right questions or the right people. My experience with web 2.0, and other innovative technologies (open source, etc.) is that there is a big gap between what many CIOs want / think they have and what is really happening within their organization. Those of us who are passionate about web 2.0 technologies just tend to use them. This often means that we bring things like IM, wikis, and more into our corporate life as productivity tools regardless of whether or not the technology is officially sanctioned. For example, Intelpedia, an internal Intel wiki, was started as a grass roots effort on a test server without “official” buy in because Josh Bancroft and other Intel employees thought that Intel needed an internal wiki to help manage information. A better study might have been to ask people a few levels below the CIO about the web 2.0 technologies currently being used in their organization.
CIOs may want web 2.0 suites from larger, incumbent software providers, but I suspect that the reality of what is actually used within enterprises over the next few years will differ significantly from this CIO vision.







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Thoughts on Anonymity and Identity in Communities from SXSW
I just listened to an interesting panel at sxsw on World Domination via Collaboration. One of the many great conversations during this discussion related to anonymity in communities. One panelist allows anonymous comments on her blog because she wants to know what people really think, even if she don’t like it or agree with it. Another panelist mentioned Slashdot’s use of anonymous coward, which highlights the fact that people value comments more from people who share a name and identity. I also allow anonymous comments on my blog (with captcha and other spam filters). Some trolls hide behind anonymity to say nasty things, but I have been lucky so far to only have a few of those comments. I find that the vast majority of people commenting will chose to share a name or other identity, but I am not comfortable forcing it on people. I prefer to have people share an identity because they want to, not because it is required in order to leave a comment. Like many people, I value the comments from people who associate their comments with an identity over those who choose to remain anonymous.
The panel members talked about how people in a community can be anonymous from the standpoint of not sharing a real name / real identity, but having a log in and identity on the site. This is a better solution from a community perspective where people tend to interact together over a longer period of time. Community members get to know each other based on the site identity. I have noticed this recently with my interactions on Jyte. Some people share a real name, others share some other identity, but you get to know these people based on this identity whether it is an “anonymous” identity or a “real world” identity. Jyte uses OpenID, which is a great way to facilitate identity management within a community, since it gives people control over their identities and allows them to use their identity (or multiple identities) across sites.
I am looking forward to more really great sessions at sxsw this weekend!