I was lucky to get a review copy of the new ReadWriteWeb Guide to Online Community Management, which was just released this morning. I was also interviewed for the report, so you can find tidbits from my experience sprinkled throughout the report.
My favorite thing about this report is that it isn’t just a PDF document, it comes with a companion site, the Community Management Aggregator, which provides great ongoing resources for people interested in community management. It has a custom search engine for the best community management content along with 3-10 new community management articles per day from some of the leading community management practitioners. I’m already finding great content that I hadn’t yet discovered on my own throughout this companion site. It also has other useful tidbits including OPML files with lists of great blogs, links to Twitter accounts for the top community management thought leaders, and more.
The report is also really interesting. It contains basic information, discussions about whether you really need a community manager, return on investment for your community, job descriptions, dealing with difficult members, interviews and more. The report also has plenty of links to other content, links to reference materials, and other pointers to great content. You can also download a free sample section of the report to get a better feel for the type of content being included.
The whole package is priced at $299. You can learn more about the report on the ReadWriteWeb Guide to Online Community Management page.
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