Here are a few interesting things from this week that I wanted to share …

Online Communities: Metrics and Reporting 2009

Don’t lose existing members of your online community

The importance of signals, symbols, and rules in successful communities

Social Support: Are Companies Teaching Customers To Yell At Their Friends?

Social Media Measurement Lags Adoption

Social media and customer service – some examples

Confirmed: Twitter is Saving All Your Tweets, After All

Google’s SideWiki Shifts Power To Consumers –Away From Corporate Websites

Social media and random acts of kindness

The Top Six Reasons Companies are Still Scared of Social Media

You can find all of my links on Delicious.