Social Strategies for Revolutionaries was Charlene Li’s presentation to a full audience in one of the big rooms at sxsw. She will also be posting the slides on SlideShare after the presentation, so this post just covers a few of her key highlights.
There have been a few social revolutionaries driving campaigns like reviving Jericho with peanut shipments. This is a groundswell, a social trend where people get information from each other (also the name of her upcoming book).
Four-step approach to groundswell:
- People - assess customers social activities.
- Objectives - what are you trying to accomplish
- Strategy - Plan for how you will get there
- Technology - decide which technologies to use after you figure out the above 3 points
Age is a major driver of participation. Participation in social networks tends to drop off as you look at older populations, since much of the content isn’t geared to older people on social networks, but this is gradually changing.
Blendtec has increased sales dramatically from the viral nature of the “will it blend” videos on YouTube. Ernst & Young is successfully using Facebook to recruit college students, not by using it as a marketing tool, but by having conversations with students and answering questions at the executive level. She also used Josh Bancroft as an example of someone who made something happen inside a big company using social software (wiki) to create Intelpedia under the radar of the executives (bonus points for a little Portland geek cred)
Find and support your revolutionaries within your organization, and let those people use their passion to make the company better, but this involves education for executives to help them understand what is happening and why. You also need to make it safer to fail for the people who are driving these initiatives. It also helps to start small, but think big and iterate to make corrections and adjustments as you figure out what works and what doesn’t. The social strategy also needs to be the responsibility of every employee and not just one person or group. These transitions and cultural changes take time. It can’t happen overnight and requires a great deal of patience.

I highly recommend reading “She’s Such a Geek” edited by Annalee Newitz and Charlie Anders. Annalee and I were on a panel at sxsw, and I picked up a copy of the book during her book signing at the event. The book contains a series of essays written by various woman geeks of all types (science geeks, computer geeks, gaming geeks, and more). Even though I was already reading another book, I decided to read one of the essays while I was waiting for my plane home from Austin. I kept reading until I finished the ENTIRE book (granted, I had several delays making the trip from Austin to Portland a little longer than normal, but I could not put the damn book down!)
I do not typically read books “for women” or “about women”. Why? I am not entirely sure. Maybe it is my way of rebelling against stereotypical gender expectations. As a child, I was a tomboy more comfortable playing with snakes, salamanders, and frogs than with Barbie Dolls. Today I work in technology, blog for fun, and watch BSG religiously. Maybe I try so hard to resist gender stereotypes that I go too far in the other direction avoiding anything that looks feminine. This may just inspire me to write my own geeky girl essay.
I agree with Katie Hafner, Technology Writer for The New York Times, quoted on the back of the book: “These personal essays are exhilirating, hilarious, inspiring, and infuriating. Anyone with a daughter should read this book. Then make sure she applies to M.I.T.”
This morning, I was lucky enough to be on the “Non-Developers to Open Source Acolytes: Tell Me Why I Care” panel with Annalee Newitz, Erica Rios, and Elisa Camahort organized by BlogHer. We had quite a few people attending, and some great questions and lively participation from the audience; one comment from Erica even drove the audience into spontaneous applause!
I love doing panel sessions, and this one was a lot of fun. Liz Henry was even kind enough to post a great play by play, live-blogging style post for the session, so I will skip the detailed summary here and point you to Liz’s detailed notes.
Kimberly Blessing even called this the “Best SXSW Panel Ever” … cool!
Update 3/14: A few additional reviews of the panel at InformationWeek, Techory.com, BlogHer, On Women and Technology, and probably others I missed.

Picture is also courtesy of Liz Henry - thanks, Liz!