Comments on: Community Manager Tip: You Can’t Please Everyone http://fastwonderblog.com/2010/08/31/community-manager-tip-you-cant-please-everyone/ Thoughts on online community strategy, community management, blogging, social media, Yahoo Pipes and open source. Mon, 23 Jan 2012 00:59:46 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Vero Pepperrell http://fastwonderblog.com/2010/08/31/community-manager-tip-you-cant-please-everyone/comment-page-1/#comment-119559 Vero Pepperrell Thu, 09 Sep 2010 18:50:16 +0000 http://fastwonderblog.com/?p=2907#comment-119559 It seems so simple seen in bullet points and out of context, yet when we're in the position of the decision maker, with a user waiting for our response, it's so much tougher. The temptation is high to do what the very vocal ones do for fear of their reaction if they're told that they won't get their way. Yet, when presented in a factual and helpful manner, most of them don't mind terribly that their feature request won't be implemented. I think the "Don't feed the trolls" image says it all; it's so tempting to get involved with the difficult users when in reality, everyone wins out if we keep enough perspective to avoid debating with them. It just takes a very deep breath before responding! It seems so simple seen in bullet points and out of context, yet when we’re in the position of the decision maker, with a user waiting for our response, it’s so much tougher.

The temptation is high to do what the very vocal ones do for fear of their reaction if they’re told that they won’t get their way. Yet, when presented in a factual and helpful manner, most of them don’t mind terribly that their feature request won’t be implemented.

I think the “Don’t feed the trolls” image says it all; it’s so tempting to get involved with the difficult users when in reality, everyone wins out if we keep enough perspective to avoid debating with them. It just takes a very deep breath before responding!

]]> By: Angela Connor http://fastwonderblog.com/2010/08/31/community-manager-tip-you-cant-please-everyone/comment-page-1/#comment-119389 Angela Connor Wed, 01 Sep 2010 14:01:56 +0000 http://fastwonderblog.com/?p=2907#comment-119389 The naysayers are often so vocal that it's easy for us to lose sight of the good we are doing for the majority of the community members. What I've found, Dawn, is that those people wouldn't be happy with any change, even if it's one they themselves suggested. This is the right attitude to have and the best approach. Good of you to remind the masses. It's good to start a dialogue in the community when you want to get the pulse of the users as well. Sometimes you learn more from them in this type of setting and get to hear several sides. The naysayers are often so vocal that it’s easy for us to lose sight of the good we are doing for the majority of the community members. What I’ve found, Dawn, is that those people wouldn’t be happy with any change, even if it’s one they themselves suggested. This is the right attitude to have and the best approach. Good of you to remind the masses. It’s good to start a dialogue in the community when you want to get the pulse of the users as well. Sometimes you learn more from them in this type of setting and get to hear several sides.

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