Comments on: Community Manager Tip: Role Model Good Behavior http://fastwonderblog.com/2010/08/03/community-manager-tip-role-model-good-behavior/ Thoughts on online community strategy, community management, blogging, social media, Yahoo Pipes and open source. Mon, 23 Jan 2012 00:59:46 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Angela Connor http://fastwonderblog.com/2010/08/03/community-manager-tip-role-model-good-behavior/comment-page-1/#comment-119054 Angela Connor Wed, 11 Aug 2010 02:59:05 +0000 http://fastwonderblog.com/?p=2867#comment-119054 Hey Dawn: This is excellent advice. While seemingly very basic, it is easy for community managers who don't understand the magnitude of their roles to post inappropriate comments and model behavior that isn't very becoming or worth emulating. I've been in many situations where comments or content made me very emotional, but I walked away and came back with a great response filled with tact and essentially "killed them with kindness." I also found that MANY people copied me. When they saw me welcoming newcomers, they followed suit. If I posted a movie review, we'd get several more that week or even that day. Your job is to plant the seeds. If you want the community to act a certain way, show them. Angela Connor @communitygirl Hey Dawn: This is excellent advice. While seemingly very basic, it is easy for community managers who don’t understand the magnitude of their roles to post inappropriate comments and model behavior that isn’t very becoming or worth emulating. I’ve been in many situations where comments or content made me very emotional, but I walked away and came back with a great response filled with tact and essentially “killed them with kindness.” I also found that MANY people copied me. When they saw me welcoming newcomers, they followed suit. If I posted a movie review, we’d get several more that week or even that day. Your job is to plant the seeds. If you want the community to act a certain way, show them.

Angela Connor
@communitygirl

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