Here are a few interesting things from this week that I wanted to share …
Online Communities: Metrics and Reporting 2009
Don’t lose existing members of your online community
The importance of signals, symbols, and rules in successful communities
Social Support: Are Companies Teaching Customers To Yell At Their Friends?
Social Media Measurement Lags Adoption
Social media and customer service – some examples
Confirmed: Twitter is Saving All Your Tweets, After All
Google’s SideWiki Shifts Power To Consumers –Away From Corporate Websites
Social media and random acts of kindness
The Top Six Reasons Companies are Still Scared of Social Media
You can find all of my links on Delicious.
Community Manager, Blogger, Vegan, and Technology Enthusiast
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