Comments on: Hiring a Community Manager http://fastwonderblog.com/2008/06/14/hiring-a-community-manager/ Consulting services for companies wanting to engage with online communities through social media.Focused on online communities, open technologies, open source, web 2.0, social media, RSS, blogging, and podcasting. Thu, 04 Dec 2008 02:04:13 +0000 http://wordpress.org/?v=2.6.3 By: building communities -- is it ingrained? | cine + octo = boo http://fastwonderblog.com/2008/06/14/hiring-a-community-manager/#comment-20352 building communities -- is it ingrained? | cine + octo = boo Mon, 04 Aug 2008 16:13:06 +0000 http://fastwonderblog.com/?p=522#comment-20352 [...] Dawn Foster recently posted a two-part examination into community management — first tackling how to hire a community manager, and later diving into how to get a gig as a community manager. a few weeks ago, the topic came up [...] [...] Dawn Foster recently posted a two-part examination into community management — first tackling how to hire a community manager, and later diving into how to get a gig as a community manager. a few weeks ago, the topic came up [...]

]]> By: Dawn http://fastwonderblog.com/2008/06/14/hiring-a-community-manager/#comment-14922 Dawn Tue, 17 Jun 2008 13:55:31 +0000 http://fastwonderblog.com/?p=522#comment-14922 Mukund, Thanks for your thoughts on this! I think you are absolutely correct that those 3 factors can all have a big impact on pay. I should have talked about reporting structure in this post. As a community manager for developer communities, I have reported to a CEO, a CTO, and CMO. All were very different experiences. Maybe I'll do a follow-up post on reporting structure. Mukund,

Thanks for your thoughts on this! I think you are absolutely correct that those 3 factors can all have a big impact on pay.

I should have talked about reporting structure in this post. As a community manager for developer communities, I have reported to a CEO, a CTO, and CMO. All were very different experiences. Maybe I’ll do a follow-up post on reporting structure.

]]> By: Silicon Florist’s links arrangement for June 16 » Silicon Florist http://fastwonderblog.com/2008/06/14/hiring-a-community-manager/#comment-14913 Silicon Florist’s links arrangement for June 16 » Silicon Florist Tue, 17 Jun 2008 07:01:01 +0000 http://fastwonderblog.com/?p=522#comment-14913 [...] Hiring a Community Manager Dawn Foster writes “Hiring a community manager can be tricky for companies, especially ones filling this position for the first time. Last week, someone told me they wanted to hire a community manager and asked me if I could put together a few resources to help get them started. I thought it would be more useful if I turned my email to him into a blog post so others could benefit from it.” [...] [...] Hiring a Community Manager Dawn Foster writes “Hiring a community manager can be tricky for companies, especially ones filling this position for the first time. Last week, someone told me they wanted to hire a community manager and asked me if I could put together a few resources to help get them started. I thought it would be more useful if I turned my email to him into a blog post so others could benefit from it.” [...]

]]> By: Mukund Mohan http://fastwonderblog.com/2008/06/14/hiring-a-community-manager/#comment-14907 Mukund Mohan Tue, 17 Jun 2008 05:24:06 +0000 http://fastwonderblog.com/?p=522#comment-14907 Dawn Regarding pay: yes its all over the map. It depends on 3 factors is what I have seen: 1. Which "department" does the person reside - Marketing tends to pay more than Support or if you are in the Development team running a developer community in my experience especially if one of the goals is to increase the Net promoter score or increase up selling and cross selling as part of the community charter. 2. What the person's responsibilities are: If its to market the community, increase usage, promote viral adoption and moderate you will be paid more than if the only requirement is to moderate and keep users "happy". 3. How are they measured? I.e. what's their contribution to the top / bottom line more than "I have a happy customer base". Dawn
Regarding pay: yes its all over the map. It depends on 3 factors is what I have seen:
1. Which “department” does the person reside - Marketing tends to pay more than Support or if you are in the Development team running a developer community in my experience especially if one of the goals is to increase the Net promoter score or increase up selling and cross selling as part of the community charter.
2. What the person’s responsibilities are: If its to market the community, increase usage, promote viral adoption and moderate you will be paid more than if the only requirement is to moderate and keep users “happy”.
3. How are they measured? I.e. what’s their contribution to the top / bottom line more than “I have a happy customer base”.

]]>