Comments on: Why You Should Avoid Mozy Backups http://fastwonderblog.com/2007/09/18/why-you-should-avoid-mozy-backups/ Consulting services in online community strategy, community management, blogging, social media, Yahoo Pipes, open source, and web 2.0. Sun, 14 Mar 2010 10:23:49 -0700 http://wordpress.org/?v=2.8.5 hourly 1 By: Kyle http://fastwonderblog.com/2007/09/18/why-you-should-avoid-mozy-backups/comment-page-1/#comment-18365 Kyle Tue, 22 Jul 2008 20:21:58 +0000 http://fastwonderblog.com/?p=353#comment-18365 Seems these concerns about Mozy are more than justified. Most people are quite serious about data backup and as such, I recommend you stay away from Mozy. I have spent over a week simply trying to get Mozy properly setup--without success. I had read positive reviews of their service but they seem to have focused their efforts on marketing and have left customer support in shambles. I sent 4 emails to their support address (their recommended method) without receiving so much as an acknowledgment that they had received my request. So I tried their live chat support. This seemed more promising as the agent seemed to have an interest in helping, but after sending them my log file I didn't hear anything from them for another 4 days. And after sending them more unanswered emails, I went back to live support today for one last effort at getting this service working. Again they were stumped by the error I was receiving (an 'Unexpected Error' at the setup stage of the software install.) While chatting with their support I was able to get CrashPlan installed and up and running. So I asked the Mozy agent to cancel my account and refund my money. To their credit, they did this within seconds--seems they have had some practice with giving refunds. Seems these concerns about Mozy are more than justified. Most people are quite serious about data backup and as such, I recommend you stay away from Mozy. I have spent over a week simply trying to get Mozy properly setup–without success. I had read positive reviews of their service but they seem to have focused their efforts on marketing and have left customer support in shambles. I sent 4 emails to their support address (their recommended method) without receiving so much as an acknowledgment that they had received my request. So I tried their live chat support. This seemed more promising as the agent seemed to have an interest in helping, but after sending them my log file I didn’t hear anything from them for another 4 days. And after sending them more unanswered emails, I went back to live support today for one last effort at getting this service working. Again they were stumped by the error I was receiving (an ‘Unexpected Error’ at the setup stage of the software install.) While chatting with their support I was able to get CrashPlan installed and up and running. So I asked the Mozy agent to cancel my account and refund my money. To their credit, they did this within seconds–seems they have had some practice with giving refunds.

]]> By: Sean http://fastwonderblog.com/2007/09/18/why-you-should-avoid-mozy-backups/comment-page-1/#comment-18020 Sean Fri, 18 Jul 2008 17:41:26 +0000 http://fastwonderblog.com/?p=353#comment-18020 Looks like Mozy is still having issues with their restore function. I don't doubt that I'll ever be able to get my files, but it takes way too long. Right now I am trying to restore one file that is about 200 kb and it's been over 20 minutes and I'm still waiting for the restore to "build", I find it unacceptable. Looks like Mozy is still having issues with their restore function. I don’t doubt that I’ll ever be able to get my files, but it takes way too long. Right now I am trying to restore one file that is about 200 kb and it’s been over 20 minutes and I’m still waiting for the restore to “build”, I find it unacceptable.

]]> By: macstinks http://fastwonderblog.com/2007/09/18/why-you-should-avoid-mozy-backups/comment-page-1/#comment-12641 macstinks Wed, 14 May 2008 19:50:07 +0000 http://fastwonderblog.com/?p=353#comment-12641 Mozy is the way to go, good luck with s3, the Mac Stinks Mozy is the way to go, good luck with s3, the Mac Stinks

]]> By: Brent Jenkins http://fastwonderblog.com/2007/09/18/why-you-should-avoid-mozy-backups/comment-page-1/#comment-12045 Brent Jenkins Wed, 07 May 2008 12:21:37 +0000 http://fastwonderblog.com/?p=353#comment-12045 Want the scoop see this article: http://www.justinball.com/2008/02/22/mozycom-and-their-backup-software-is-shit/ Want the scoop see this article:

http://www.justinball.com/2008/02/22/mozycom-and-their-backup-software-is-shit/

]]> By: Backups: Amazon S3 + Jungle Disk = Awesomeness « Fast Wonder http://fastwonderblog.com/2007/09/18/why-you-should-avoid-mozy-backups/comment-page-1/#comment-900 Backups: Amazon S3 + Jungle Disk = Awesomeness « Fast Wonder Sun, 21 Oct 2007 01:33:39 +0000 http://fastwonderblog.com/?p=353#comment-900 [...] Amazon S3 + Jungle Disk = Awesomeness As a follow-up to my earlier post, Why You Should Avoid Mozy Backups, I wanted to blog about the backup solution that I am using now and absolutely love. I’ve had [...] [...] Amazon S3 + Jungle Disk = Awesomeness As a follow-up to my earlier post, Why You Should Avoid Mozy Backups, I wanted to blog about the backup solution that I am using now and absolutely love. I’ve had [...]

]]> By: James Mortensen http://fastwonderblog.com/2007/09/18/why-you-should-avoid-mozy-backups/comment-page-1/#comment-896 James Mortensen Sun, 07 Oct 2007 02:35:25 +0000 http://fastwonderblog.com/?p=353#comment-896 It's funny that Mozy's quick response didn't happen until after they noticed that you blasted their reputation to bits. It's nice of them to finally get your data back to you, but what this says to me is that I'm only important to them if I have some form of status in the community and the ability to quickly spread word of their shortcomings. Before today, I had never heard of Mozy, but I'll be sure to avoid them like the plague. I guess it's better to have no reputation than a bad reputation. It’s funny that Mozy’s quick response didn’t happen until after they noticed that you blasted their reputation to bits. It’s nice of them to finally get your data back to you, but what this says to me is that I’m only important to them if I have some form of status in the community and the ability to quickly spread word of their shortcomings.

Before today, I had never heard of Mozy, but I’ll be sure to avoid them like the plague. I guess it’s better to have no reputation than a bad reputation.

]]> By: Dawn Foster http://fastwonderblog.com/2007/09/18/why-you-should-avoid-mozy-backups/comment-page-1/#comment-887 Dawn Foster Mon, 01 Oct 2007 15:42:27 +0000 http://fastwonderblog.com/?p=353#comment-887 Mozy for the Mac is currently in Beta. I think the windows version is GA. http://mozy.com/support/mac_faq S3 does not appear to be in beta. On the homepage of Amazon web services, they indicate that some services (mechanical turk, elastic compute cloud, etc.) are in beta, but Amazon Simple Storage Service (S3) is not beta. http://www.amazon.com/gp/browse.html?node=3435361 Mozy for the Mac is currently in Beta. I think the windows version is GA. http://mozy.com/support/mac_faq

S3 does not appear to be in beta. On the homepage of Amazon web services, they indicate that some services (mechanical turk, elastic compute cloud, etc.) are in beta, but Amazon Simple Storage Service (S3) is not beta. http://www.amazon.com/gp/browse.html?node=3435361

]]> By: Matt http://fastwonderblog.com/2007/09/18/why-you-should-avoid-mozy-backups/comment-page-1/#comment-886 Matt Mon, 01 Oct 2007 14:39:27 +0000 http://fastwonderblog.com/?p=353#comment-886 I looked at both mozy, and S3 over the weekend. S3 is in beta, I didn't see anywhere that indicated Mozy was beta. I looked at both mozy, and S3 over the weekend. S3 is in beta, I didn’t see anywhere that indicated Mozy was beta.

]]> By: Congratulations Mozy guys, you’re rich! Now where the *&%@? is my data? « SmoothSpan Blog http://fastwonderblog.com/2007/09/18/why-you-should-avoid-mozy-backups/comment-page-1/#comment-898 Congratulations Mozy guys, you’re rich! Now where the *&%@? is my data? « SmoothSpan Blog Sun, 23 Sep 2007 23:47:44 +0000 http://fastwonderblog.com/?p=353#comment-898 [...] until the cows come home.  I left it running for a couple of days to no avail.  I’m not the only one with this problem.  I gave up on them about a month ago and set about recreating what I’d lost.  In the end, [...] [...] until the cows come home.  I left it running for a couple of days to no avail.  I’m not the only one with this problem.  I gave up on them about a month ago and set about recreating what I’d lost.  In the end, [...]

]]> By: Ryan http://fastwonderblog.com/2007/09/18/why-you-should-avoid-mozy-backups/comment-page-1/#comment-897 Ryan Wed, 19 Sep 2007 17:47:54 +0000 http://fastwonderblog.com/?p=353#comment-897 No way. I've been super pleased and don't feel like wasting the time to find something else when this has worked great for me. With it running on two computers total and no problems backing up or restoring (not even recently) I'll stick with what works. No way. I’ve been super pleased and don’t feel like wasting the time to find something else when this has worked great for me. With it running on two computers total and no problems backing up or restoring (not even recently) I’ll stick with what works.

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