I attended the Open Knowledge vs. Controlled Knowledge panel this morning, and Gil Penchina, CEO of Wikia, made a really good point. Robert Capps from Wired had just been talking about how vandalism has been a big issue for Wired whenever they open something up for community contribution. Gil’s point is that if things have been tightly controlled and are suddenly opened up as a free-for-all, you can end up with what he called “principal for a day” mentality where the community wants to change everything and really mess with the people who have been in control for so long. At Wikia, since it has been completely open from the beginning, they have seen less vandalism. The Wikia community feels ownership for the content: they watch the content, monitor changes, and make immediate corrections when things go wrong because they have a vested interest and feel ownership for the content.
Gil also pointed out that not everything should be transparent. At Wikia, the content is open, but the bathrooms still have doors and walls – there are some things that people want to see and other things they do not need or want to see.
From my perspective, this balance is important. Too far in either direction (open or closed) can create problems within the community, and a drastic shift in the balance between open / closed can also result in issues. Achieving and maintaining this balance within a community can be a difficult and tricky process, but it seems to be better to err on the side of open rather than closed.




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Thoughts on Anonymity and Identity in Communities from SXSW
I just listened to an interesting panel at sxsw on World Domination via Collaboration. One of the many great conversations during this discussion related to anonymity in communities. One panelist allows anonymous comments on her blog because she wants to know what people really think, even if she don’t like it or agree with it. Another panelist mentioned Slashdot’s use of anonymous coward, which highlights the fact that people value comments more from people who share a name and identity. I also allow anonymous comments on my blog (with captcha and other spam filters). Some trolls hide behind anonymity to say nasty things, but I have been lucky so far to only have a few of those comments. I find that the vast majority of people commenting will chose to share a name or other identity, but I am not comfortable forcing it on people. I prefer to have people share an identity because they want to, not because it is required in order to leave a comment. Like many people, I value the comments from people who associate their comments with an identity over those who choose to remain anonymous.
The panel members talked about how people in a community can be anonymous from the standpoint of not sharing a real name / real identity, but having a log in and identity on the site. This is a better solution from a community perspective where people tend to interact together over a longer period of time. Community members get to know each other based on the site identity. I have noticed this recently with my interactions on Jyte. Some people share a real name, others share some other identity, but you get to know these people based on this identity whether it is an “anonymous” identity or a “real world” identity. Jyte uses OpenID, which is a great way to facilitate identity management within a community, since it gives people control over their identities and allows them to use their identity (or multiple identities) across sites.
I am looking forward to more really great sessions at sxsw this weekend!